AI for car garages and dealer networks: agents we can build
For a car garage or a dealer network, AI agents can draft customer replies and follow-ups, prepare repair quotes, look up a vehicle's history and the manufacturer's documentation, and write workshop reports. Each agent cites its sources, and nothing is sent without a person at the garage approving it. We are a forward deployed AI agency and we build these agents to order.
A garage lives on customers who come back and a workshop that keeps moving. Between the phone ringing, quotes to price, vehicle files and manufacturer instructions, a lot of hours go into reading and writing. That is where an AI agent can help. This page describes examples of agents that we build to order for a garage or a dealer network. They show what can be built; none of them comes with a claimed result.
What can an agent do at the front desk and in customer follow-ups?
A front-desk agent drafts answers to routine requests: opening hours, an available slot, how far along a repair is, a part on backorder. It works from what the garage has let it read and writes in the house tone. The person at reception reads the draft, corrects it if needed and sends it.
Follow-ups work the same way. The agent spots customers whose roadworthiness inspection is coming up, whose scheduled service is due or whose quote never got an answer, then writes a message suited to each one. The channel depends on the garage: mail, text message or WhatsApp. These tools are connected to order, on request.
How can repair quotes be prepared faster?
Pricing a quote means gathering the mechanic’s diagnosis, the parts needed, the usual labour time for the job and current rates. An agent can prepare the draft. It reads the work sheet, finds comparable quotes in the garage’s own files, proposes the lines and lays everything out in a Word document.
The service advisor or workshop manager checks prices and quantities, adjusts, then sends. The final figure stays a human decision.
Can an agent read a vehicle’s history and the manufacturer’s documentation?
Yes, as soon as those documents are within its reach. We read SharePoint, OneDrive and Dropbox in read-only mode, on the folders the garage picks. Manufacturer procedures, technical bulletins and past repair orders stored there become searchable: “what is the procedure for this fault on this model?”, “what did we do on this car at its last visit?”.
The agent answers by citing the document each piece of information comes from, so the mechanic can open the source and check it. When the history lives in workshop management software, that software is connected to order.
What about workshop reports and tracking vehicle visits?
A mechanic who dictates or types a few lines at the end of a job gets a clean report back: work carried out, parts replaced, points to watch at the next visit. The same agent keeps the visit tracker: which vehicle came in, where it stands, what is holding it up (a part, the customer’s approval, a free lift).
For a network, that tracker reads the same way from one site to the next, and no workshop has to change how it works.
What changes for a network of garages?
Several sites share procedures, quote templates and manufacturer contacts, while each keeps its own customers and its own pace. An agent set up for the network reads the common documents and those of each site, so everyone draws on the same base of knowledge. One subscription covers the whole company with unlimited users, so nobody counts seats site by site.
What stays validated by a person?
Everything that leaves the garage. A message to a customer, a quote, a report: the agent prepares it and a person at the company approves it. Diagnosis and any decision that touches a vehicle’s safety stay in the workshop’s hands. The agent saves reading and writing time, and its answers cite their sources so they can be checked.
And with us?
We are a forward deployed agency: three Télécom Paris engineers specialised in AI, who build custom agents and also take on machine learning and data work. We work with companies in this sector.
The first call lasts 30 minutes, it is free and carries no commitment. You authorise access to your tools in two clicks, without a password, and two weeks after the call a first agent is running. A dedicated contact then follows the project. The agents can also be used from Claude, ChatGPT or Copilot.
On security, each company has its own encryption key, servers are in France, the database is in the European Union, and the models are European (Mistral AI), under a no-training contract. Installation at the client’s site is possible and everything can be erased on request; details are on the data security page. The pricing combines a setup fee that depends on the volume of documents with a monthly subscription, and the amounts are given on the call. To see how an agent works inside a company, read the page on an AI agent for your business.
Questions
Can an AI agent answer a garage's customers on its own?
It drafts the answer, and someone at the garage reads it and sends it. With us, no message goes out without validation.
Does the agent need our workshop management software?
Not to start. It first reads the documents you choose in SharePoint, OneDrive or Dropbox. Workshop software, mail or WhatsApp can be connected afterwards, on request.
What about a network of several garages?
One agent reads the documents shared across the network and those of each site. The subscription covers the whole company, with unlimited users.
How long before a first agent runs?
Two weeks after the free 30-minute first call, a first agent is running on your documents. Amounts are given on the call.